1. Navigate to the Parts & Service Tab and select Search Invoice / Repair Order
2. Search to locate the Closed Invoice / Repair Order
3. Double-click to open the closed Invoice / Repair Order
4. Click Tools - Copy - Refund Invoice / Return RO
RESULT: A new Invoice / Repair Order will be generated, showing the totals as a negative amount, in parenthesis.
5. Right-click to remove
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- the jobs from Service Items Tab and parts from Part Items Tab in Repair Order
- the parts from the Invoice
6. Right-click to remove the payment from the payment section
7. Add part as *Add NPN* edit the part Selling Price as a negative amount then enter place the part in the part section
8. Select Payment Type for the refund and press Enter to place the amount into the payment box
9. Close the Invoice / Repair Order
