Parts Invoice Refund Error Message “Cannot exceed sales cap”

This error will occur when the Parts Invoice refund amount is a negative amount totaling more than the original invoice amount.

Follow the steps below to process this refund;

1. Access the Global Payments website
2. Process the payment 
3. Go to EverLogic and open the Invoice to be refunded
4. Tab twice in the Payment Section, to display amount in the Payment Box
5. Select original Payment Type
6. Click the Rubber Stamp to close the Invoice