Selly CRM helps your Dealership organize deals and automates Customer follow-up. It gives you the ability to turn missed opportunities into sold units. Selly CRM provides one-on-one training with Dealer, (5-10 hours, sometime much longer).
Benefits of Selly CRM
- Improve Customer retention
- Boost follow-up consistency
- Eliminate manual tasks
- More Deals, Less Data Entry
Process
- Lead received via integration with the Dealership’s lead provider (preferably using ADF, but is possible to bridge if necessary),
- Customer chats via website
- Customer is a Lot UP, scan back of drivers license to import into Selly
- AI capabilities available, for click to call / text
- Price drop changes will automatically notify Customer via text
- Vehicle of interest can be attached to Customer, (vehicles pulled from website / DMS / other inventory management tools)
- Deal Stages, similar to statuses, are assigned to determine the follow-up timeframe
- Selly is not designed for managing service customers, but can have some Service Stages
- Automated email, with customized templates, based on the Deal Stage
- Lead pushed to Opportunities
- Click to follow-up based on Deal Stage (drag and drop)
- Text Marketing Campaigns, based on Customer’s area of interest “vehicle type”
- Regular texting (manual texting)
- Texting from a workplan, based on
- “Clients in the Market” (leads who have not yet purchased)
- “Sold Customers”
- “Deal Stage”
- Campaigns
- Text automations for Price Reductions