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      Unable to Connect to QuickBooks with Passkey Activated

      The QuickBooks Passkey can prevent you from logging into QuickBooks, causing a looping login issue.

      1. Sign in to your Intuit Account

      2. Click your account icon, upper right-hand corner

      3. Select Manage your Intuit Account

      4. Choose Sign in & security

      5. Open Passkeys

      6. Locate the passkey you wish to delete and click Delete

      7. Click Delete Passkey


      IMPORTANT: You should also delete this passkey from your device password manager, steps below. This prevents it from being shown as an autofill suggestion the next time you sign-in.

      Here's a general guide:

      1. Access your device's password manager:
          • Android: Open the Settings app, then go to "Passwords" (or "Passwords and Autofill," or "Google" then "Passwords").  
          • iOS: Open the Settings app, then go to "Passwords". 
          • Windows: Open the Settings app, then go to "Accounts" and then "Passkeys".  
          • Other password managers: Follow the specific instructions for your password manager (e.g., Bitwarden, 1Password).  
      2. Locate the Passkey:
          • Find the website or app for which you want to delete the passkey.  
          • If using a password manager like Google or Apple Keychain, you might need to navigate through different sections (e.g., "Google Password Manager" then "Passkeys").  
      3. Delete the Passkey:
            • Look for an option to "Delete" or "Remove" the passkey.
            • Confirm the deletion when prompted.